Terms and conditions | Contact Energy

It's our job to provide you with a safe and reliable energy supply and helpful customer service. These are our Terms and Conditions for the services we provide.

General terms and conditions

Broadband

Residential plans

Other Residential plans ( before 10 June 2019)

Contact Mobile plans

Business plans

Rockgas supply of reticulated LPG terms and conditions

Billing and payments

Mobile apps

Alternative energy or distributed generation

Fourth Trimester

Promotional Offers

Complaints

Contact Energy is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.

Support Contact us My Account About us Work with us Blog

App store download

Get it on Google Play

Contact Energy on YouTube

Contact Energy on Facebook

Contact Energy on Instagram

Contact Energy on LinkedIn

Legal Terms & Conditions Privacy Consumer Care Policy

© Contact Energy Ltd, All rights reserved 2025

_{For independent complaint or pricing advice, click here. UDL & Powerswitch can help.}

_{To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.}