Find the modem that fits your home

Select your modem for instructions on how to get set up:  

• TP-Link HX510 Mesh Wi-Fi set-up guide    
• TP-Link Deco X58-4G set-up guide
• TP-Link Vx230 set-up guide
• TP-Link Deco X55 modem user guide and quick set-up guide
• Netcom modems user guide
• Huawei modem user guide

We’ll email you to let you know when your connection is all set up and good to go. We find most modems will work except for those imported from overseas without readily available modem manuals, or if they’re too old.  

You may need to reprogramme a few things to meet technical requirements.  

Have a look in your modem manual or Google the modem make and model to find it online.  

Otherwise check our settings for common modem types. 

We will send your modem out three days prior to your connection date so that it is ready to go when your connection goes live. We will send an email with a tracking link to confirm your modem is on the way.  

If you have received an email from us saying your connection is ready to go but have still not received your modem, check your email to see if you have a tracking number from us. If you haven’t got the tracking email,  call us on 0800 401 373. 

If you have another modem at home, you may be able to use this in the interim. See our BYO modem guide. 

We’ll email you to let you know when your connection is good to go. Your modem might be delivered before your connection is set up. It’s a good idea to wait until you receive your connection email before plugging in your new modem. 

If you’ve bought a modem from us, it’s yours to keep. If you’re renting a modem or we sent you one free of charge, we’ll send you a prepaid courier bag to return your modem to us. There is no cost for this.